Advice
With the right care and attention, your carpet can stay fresh and beautiful for many years. This section offers helpful tips and advice to keep your carpet looking its best.
Benefits of WoolBenefits of Wood
New Carpet Care
What to expect in the first few weeks and how to keep your carpet looking its best from day one.
Stain First Aid
Immediate steps to take after a spill to prevent stains setting and avoid accidental damage.
Food & Drink Stains
How to treat common household stains, including wine, coffee and soft drinks.
Pet Accidents & Odours
How to treat pet accidents, address odours and protect the carpet’s fibres.
Carpet Appearance Concerns
Guidance on shading, flattening, dents and other natural changes in appearance.
Vacuuming & Everyday Care
How to vacuum and maintain your carpet for consistent, long-term appearance.
Products to use
Cleaners and tools suitable for Westex carpets — and what to avoid.
Guarantee & When to Contact Your Retailer
What’s considered normal, what may need investigation, and the correct route for support.